Frequently Asked Questions
Welcome to our FAQ section! Here you'll find answers to common questions about our toys, ordering process, and more. Can't find what you're looking for? Our friendly customer service team is happy to help!
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🔄 Return Questions
Yes. Unopened and unused items can be returned or exchanged within 14 days of purchase. Please keep your receipt and ensure the item is in its original packaging. See our full return policy for more details.
🚚 Shipping Questions
Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 7-14 business days. During holiday seasons, delivery times may be slightly longer.
🧠 Other Questions
Each piece is designed to last, and we recommend gentle cleaning with natural materials. Specific care instructions are included with each item, especially for ceramics, textiles, and wood finishes.